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  • Writer's pictureDaniel Bustos

NEW FEATURE: The Step-In-Chat


With the growing demand for personalized and seamless travel experiences, tour and activity operators are looking for new ways to meet the expectations of their customers. We're excited to announce the addition of Step-In-Chat to our existing chatbot.


Step-In-Chat is a new feature that allows tour and activity operators to personally interact with customers through a simple and intuitive interface. This feature provides an opportunity to engage in real-time, answer questions, and offer support if ever needed.

We know the struggle: A booking that needs to be customized, last-minute arrangements, changes on the schedule, asking for feedback after a bad review, or just to simply contacting customers to let them know how much we appreciate them.

What do you do? Do you try contacting them via email? How do you even get their numbers? Do you have to go in to your reservation system to try to find the right passenger? How complicated is it already?


Answer: With our latest update, you can immediately get in contact with any specific customer via text message without complicating yourself. Starting a personal conversation has never been so easy, now from your own cellphone and tablet! Click on the button below for the explanation video:




Benefits of the Step-In-Chat


We have already been able to create a chatbot that people love, and that can significantly improve customer service by clearing most of possible doubts and FAQ's - but sometimes we need to go beyond that! Sometimes you need to be able to contact your customer and have a one-on-one conversation, for example:


  • Maybe you want to inform a customer about a forgotten item.

  • Maybe you'd like feedback about a bad review.

  • Maybe you need to answer something the chatbot didn't understand.

  • Or maybe you just want to make a last-minute arrangement.

In conclusion, adding step-in-chat capabilities to an existing chatbot can bring significant benefits for tour and activity operators. By offering a more personalized customer service, increasing bookings, improving efficiency, and providing valuable data insights, this will definitely help you stay ahead of the competition and provide the best possible customer experience.


If you are already a TourOpp GO! user and would like to take full advantage of the service for no-extra-cost, it's as simple as logging into the app with your credentials on this link. If you are not yet a client and would like to schedule a free demo, you can click here.


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