Features That Adapt to Your Business
This is an example of how a conversation with your customer might happen. However, keep in mind that everything here is customizable. From the text to the timing, every business is different.
5 minutes after a booking comes in...
Gives your customer peace of mind
Reduces the amount of questions
Enhances your brand
By providing your customers with the most important information right after they book, many questions can be prevented.
Customers who book through OTAs or third-parties don't actually know who is the local operator until the activity starts. Prevent that by putting your name front and center.
Different than email, when you receive an SMS you immediately know that you will receive faster customer support. Now they know they're not alone.
2 days before the activity...
This is customizable
Reminders & Important Info
No more late or lost customers
Customers don't like regular addresses. Send them the exact location where they need to go and prevent late arrivals from customers who just can't find the meeting point.
Less time confirming pick-up points
Get customers excited with content
Maybe you want to send them a picture of how the meeting point looks like? A video to get them excited or an "all-you-need-to-know before you come" PDF? You can send that too.
If you pick-up customeres from hotels, this is a good opportunity to ask them to reconfirm their pick-up or send them a link where they can choose that pick-up location if they haven't done so yet.
And / Or
Safety Measures & Waivers
Automatic waiver requests
Whether you are already working with a waiver generator or if you're using your own, you can use this opportunity to send the link to your customers where they can sign it.
Disclose your Safety Measures
Temperature checks, face masks, and social distancing. Let them know ahead of time to smoothen the process.
Do customers need to bring comfortable shoes to your activity? Maybe a towel? Or a jacket? Let them know ahead of time here.
"What to bring" reminders
1 day before the activity...
Recommend other activities you offer
Yes, your customers who've booked through OTAs will get these messages too. We'll also give you the option of creating a completely different text depending on what OTA referred this customer so that you don't violate any of their terms.
Make extra revenue from your partners
Partner up with other operators, local restaurants, or attractions and promote their businesses among your costumers to get commissions from them as a result of this promotion.
Customize the text depending on your OTA partner
Just like Netflix, you can recommend a night tour to someone who's booked a morning tour. Or a beer tour, to someone who's booked a food tour.
And / Or
Sell Photo-Packages or Add-ons
Don't wait until customers get there to promote your photo and video services. There's more motivation BEFORE they arrive.
Promo codes or gift cards
Encourage a repeated purchase and friend referrals by giving your customers a discount or voucher for their next booking, when they do it DIRECTLY on your website.
Fact: On average, 7% of customers will book another activity as a result of this message
1 hour into the activity
This is customizable
Social Media Engagement
Ask customers to tag you on their pictures and videos
The best way to get free marketing is having people tag you on Instagram, TikTok, or Facebook stories or posts. In order to do that, they need to know your handle or have your profiles handy.
Promote your Wi-Fi password
Ask tips on behalf of tour guides
1 day after the activity
This is customizable
Ask them to rate you first
Not everyone will take the time to post a review anyways so this is a great way to REAL customer feedback and come up with your NPS (Net Promoters Score).
Get more reviews on your favorite platform
If they rate you positively, you can ask these customers to post a review on Google, TripAdvisor, Yelp, TrustPilot or your own website.
Or if they rate you negatively 😞...
Reach customers at the right time
The faster you reach out to customers who have a complaint, the easier it will be to handle their frustration and prevent them from damaging your reputation online.
Let customers find you
There's a time for a chatbot and there's a time where customers will just want to speak to a human. If that's the case, let them know how to reach you.
Every text is customizable too
At any point if something unexpected happens...
Send a text to all customers booked for an specific PRODUCT
Is one of your products affected by things like a venue closing down? Or maybe the route to get there just closed down? You can let your customers know about this in advance by sending them a text.
Send a text to all customer booked for an specific DATE
Do you have customers booked on a date where you know that the city will be chaotic? Or maybe something happened in the city that day and you want to let your customers know how this will affect their activity? Send them a text.
At any point if your customer has a question...
Automated answers to questions 24/7
Customers expect fast answers even when they are not in your same time zone. Waiting time increases decreases customer satisfaction and increases the probabilities of cancellation.
Configurable responses per product
Not all products will have the same pick-ups, will have the same duration, will include the same perks, or will have the same cancellation policies. Our system will provide the right answers depending on what product your customers have booked.
Acts like a natural conversation
Our chatbot is constantly trained by the interactions of thousands of travelers, and powered by Natural Language Processing (NLP) to respond to your customers' questions, no matter how they ask those.