PODIUM is, without a doubt, the review collection tool leader. They are a very big company that is constantly innovating and launching new products and features. They have built a robust software that allows businesses, of any kind, to get more reviews and manage your online reputation easily. 

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In contrast, TourOpp GO! is an automated messaging platform for tour and activity operators WITH a review generation tool component.  What that means is that we can do a LOT MORE than just generate reviews for your business.  

As you may have noticed already, Podium is not solely focused on tour companies or even travel companies for that matter (in fact, they don't even mention travel on their website. 
 

As a result of not being focused in the travel industry, it is highly unlikely that they will be able to provide you with the same amount of features we are, because we've designed this product SPECIFICALLY for tour and activity operators.

 

If you use their platform, and provided that you are connected to the one (1) reservation system in the tours and activities industry they are integrated with, you will be able to automatically ask customers for reviews via SMS.

You will then be able to manage those reviews from their platform, have one-on-one conversations with your customers, and even send SMS marketing campaigns to past customers. 

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However, you won't be able to customize these automated messages or the responses from the chatbot depending on the product that your customer has booked.

 

Why?

Well, because most businesses (like Dental Clinics) don't require this level of customization.
 

However, in the tours & activities industry you can't send the same messages to someone who's booked a food tour in the day, that to someone who's taking a bar crawling tour at night. You won't be able send the different recommendations to someone who's booked your tour on TripAdvisor vs. someone who's booked on your website.

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Different to a Dental Clinic, you probably will have international customers coming in at some point, and you want to make sure you send them messages in their own language.
 

Now, obviously they have some very nice features going on for them and a very clean and powerful dashboard. However, because you are not their sole target market they will hardly build tools and features that are adapted for the travel industry.