The 2021 TourOpp GO! Awards reveal insights into traveler experiences with our sofware data throughout the past year, uncovering travelers' appreciation to your personalized customer service. With consumers increasingly conscious of detail-oriented customer service experience, we believe it is important to recognize our client's excellence in their customer performance.
We know The COVID-19 outbreak has challenged the global tourism economy. It has particularly threatened the survival of tour operators and activity operators. As trips became fewer and further between, each trip means more to travelers than ever before, and it has become even more important to celebrate the outstanding service that you, our clients, displayed during a year like no other. That is exactly why we have created the TourOpp GO awards to celebrate our clients' triumphs and performance.
Best Rated Operator 2021
This award should be celebrated with pride because it truly shows what a great experience your customers are having with you. We made sure the award was fairly nominated, our best rated operator award was measured using the internal ratings (ranging from 1 to 5) they provide as feedback after their activity.
Your Day Tours
Best Reviewed Operator 2021
Reviews give consumers insight into the quality of the tour you offer through customers experiences. It is in many ways the measurement of your costumers' satisfaction. Getting a good review is hard, so we have to applaud those who managed to get the highest score in this category. To do this, we analized all of our customers' reviews in Google and TripAdvisor, and created an average rate formula to obtain the final score.
The Flying Bike
North American Tour
Portuguese For A Day
Most creative SMS marketing campaign 2021
It is no secret that personalization boosts customer satisfaction. This is why we are so proud to announce the winners to this category. Our most creative SMS marketing campaign nominees were the tour and activity operators that best took advantage of our automated messages by personalizing them to its limits.
Wicked Wine Tours
Mexico Travel Group
Best Cross Selling campaign2021
Travelers like local recommendations. Using SMS marketing to promote your activities or that of others is good for your business and also for travelers. The winners of this award were chosen on how effective their cross-selling campaigns were throughout 2021. To do this, we measured the % of clicks you got on your recommendation links vs. the number of bookings you had this year.
Mexico Travel Group:
Like a Local Tours
Gray Line Las Vegas
Operator With The Most Engaged Customers 2021
Customer engagement is directly correlated to how strong the emotional connection between your customers and your brand is. Getting customers to interact with your business before they arrive is no easy task, so we applaud those most effective at it. Highly engaged customers buy more, promote more, and demonstrate more loyalty. This is the greatest reflection of your customers satisfaction. The winners of this award resulted from the conversational data we gathered between your customers and your TourOpp GO! account.
Most Reviewed Operator 2021
Encouraging consumers to review your company is the best way to expand your brand's reach. However, getting those reviews is no easy task. Your business has likely employed a number of different tactics to make sure your travelers take the time to do this. We evaluated the winners by measuring the conversion rate of your reviews vs. the amount of bookings you got this year.